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Helpdesk Analyst
Kansas City, Missouri

CATEGORY:Information Technology

Helpdesk Analyst
HYBRID: 3 days in office/2 remote

1 + Year of experience
  • Provide Level 1 technical support.
  • Provide friendly, courteous, and quality systems support to all users.
  • Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications).
  • Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others.
  • Assist with inventory control and tracking of IT assets throughout the firm.
  • Perform employee office moves relating to IT.
  • Image new computers and configure them for deployment to members.
  • Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events.
  • Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots.
  • Travel to remote offices as needed.
  • Participate in on-call scheduled and provide 24 hour on-call emergency assistance when needed.

  • Strong customer service and communication skills
  • Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access).
  • Knowledge of Android and iPhone device setup and troubleshooting.
  • Intermediate knowledge of Windows 10 and Operating Systems.
  • Knowledge of VPN and VMWare Horizon connectivity principles.
  • Working knowledge of Active Directory and user account changes.
  • Working Knowledge of Microsoft Teams including Teams voice and video conferencing.
  • Technical aptitude with strong PC literacy skills.
  • Strong problem-solving skills and decision-making ability.
  • Ability to learn and apply technical information in a fast-paced, demanding work environment.
  • Flexibility to accommodate helpdesk’s hours of operation, including participating in after hours on-call schedule.
  • Strong enthusiasm and desire to learn.
  • Work well in a team environment.
  • At least one year experience in a Call Center/Helpdesk position or related coursework.

  • Minimum of Associates Degree in computer technology or business related degree or equivalent experience.
  • Preferred: A+ Certification
  • Preferred: Certification as Microsoft Office Specialist
Direct Hire Opportunity


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Job Contact:

Janine Bedora

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