The Claims Coordinator is to receive and respond to death claim notifications, follow up for claim forms and assist with processing of non-contestable life insurance and annuity claims, and assist with other miscellaneous claim processing responsibilities.
The Claims Coordinator has the ability to analyze policy plans for life and/or annuity claims benefits. The Claims Coordinator normally receives general direction, but works independently to meet deadlines in accordance with daily objectives and the established guidelines and procedures. Daily work includes both routine tasks and special projects.
Specifically, the Claims Coordinator is responsible for Customer Service via answering telephone calls from parties associated with the claim; contacting claimants to obtain information necessary to process claims; returning calls as needed, assisting with claim notifications, follow ups, mailing claims checks; as well as assisting with claim processing when needed; handling return mail; maintaining claims processing procedures; assist with monthly claims reporting; process insured searches via Social Security Death Master Index reports; assist with unclaimed property processing; submit reinsurance claim reimbursement requests; other general administrative duties